Manufacturer Warranty :
William Optics is the manufacturer of the products sold on WOnline and through its Authorized Dealers sales network. This means that each original item is covered by the WO warranty.
The WILLIAM OPTICS CORP. Product Warranty applies only to the original buyer in possession of the original proof of purchase. Additional warranties from your dealer may apply, but they are beyond William Optics Corp.’s obligations.
WO warrants its products to be free from defects in materials and workmanship from the date of purchase from WO and any Authorized William Optics Dealer, or from the invoice shipment date (the warranty period). Please notify WO and/or your Authorized WO Dealer beforehand in order to solve any warranty claim in a speedy way.
For a period of TWO YEARS (check each product for further details or longer warranty periods) from the date of original retail purchase, WO will repair or replace a defective product provided it is returned to WO freight prepaid, with proof of purchase. The warranty applies to the opto-mechanical assembly, and any part or accessory provided with our standard instruments unless otherwise specified.
During the warranty period, William Optics will repair or replace based on individual cases a defective product or part of it provided it is returned to WO freight prepaid, with proof of purchase. William Optics will decide whether to be deemed responsible for the defect or to charge the customer.
This warranty is not valid in cases where the product has been misused, mishandled, where unauthorized repairs have been performed without our written authorization, or where depreciation of the product is due to normal wear-and-tear.
WO will not honor any warranty on “grey market” WO products (counterfeited WO products, or WO products shipped overseas or to another country by any individual or organization other than WO). We reserve the right not to repair or service any instrument that was purchased through non-authorized agents or dealers. Specifications and components of “grey market” instruments may be different from those of WO original products.
Damage, Shortage & Incorrect Shipment :
If your purchase has incurred any damage during shipping, if you didn't receive the correct product or you think parts of it might be missing, contact us or your Authorized WO Dealer within 48 h of delivery in order for us to assist you without delay. Carrier-caused problems must be reported to the carrier as well.
Repair Policy :
Beyond the warranty period, it is the buyer’s responsibility to deal directly with WO to agree any repairs or replacements. Please contact William Optics for further details on your options to obtain service on one of our products.
Return and Refund Policy :
We hope that you will always be happy and delighted with your purchases of WO products. If nonetheless you wish to return a product purchased directly from WOnline for a refund, please contact us for a return authorization number (RA#) and info on how and where to return it. For purchases through our dealers, please contact them for their terms and conditions.
All returns to WO to be refunded must be in perfect conditions, with original paperwork, packaging and proof of purchase. Refunds after 14 days from the invoice date are subject to a 15% restocking fee. No refund will be allowed after 30 days from the invoice date. The buyer is responsible for shipping charges and insurance on any products returned for a refund. WO will not take any responsibility for damage incurred during return shipping. Original shipping charges, taxes or customs duties are not-refundable.
Changes in Terms and Conditions :
We reserve the right to change these terms and conditions, product specifications or to discontinue products without previous notice.
In case of discordance between these terms and conditions and what stated elsewhere, the most recent will apply. This does not affect your warranty rights.
Please check these pages on a regular basis for the latest version of our terms and conditions.